Store Policies

Our Commitment

 

We are committed to providing excellent service and quality products at reasonable prices.  If you are anything but completely satisfied with any product or service from us, please do not hesitate to let us know.

New Product Returns

 

Due to our commitment to providing quality products at reasonable prices, we are unfortunately unable to offer cash refunds but we are happy to exchange items or provide store credit under the following conditions: 

 

  • If you need to return a purchase for any reason, please bring in your item in new/unworn condition within thirty (30) days of purchase accompanied by your purchase receipt

  • If you received a gift you would like to exchange, please bring in the item in new/unworn condition in a timely manner so that we can promptly access sales transaction details and easily process the return

  • Returns under any other circumstances are subject to the store manager's approval

 

Free Layaway Program

 

Most products in our store may be placed on layaway, although there may be some rare items which may be exempt. 

  • Layaway Payment Plan:  Merchandise may be placed on layaway with a non-refundable deposit equal to or more than 20% of the total purchase amount and the making of regular monthly payments to follow for up to ninety (90) days or alternative time period approved by manager.  To remain in good standing, monthly payments must be made in the minimal amounts and prior to the due dates (every 30 days) listed in the payment schedule and balance must be paid in full by the end of the layaway period.

  • Layaway Cancellation:  A layaway may be cancelled within ten (10) days of the original transaction date without penalty at which time a store credit will be issued for the deposit.  After this initial grace period, a restocking fee of up to 15% may be applied to all cancelled layaways and a store credit will be issued for the remaining balance of payments less the non-refundable deposit. 

  • Layaway Non-Payment: Layaways not paid in full within the approved time period are subject to a 1% surcharge per month on the balance due. Any merchandise not picked up within twelve (12) months of the initial transaction, whether paid in full or not, will be returned to stock and all payments forfeited.

Special Orders & Custom Design

 

  • Order/Design Consultation:  We want to ensure your complete satisfaction with special orders or custom designs.  We will take as much time as necessary in the complimentary, no-obligation consultation process to ensure that we have all the details right. 

  • Deposits/Estimates:  Once we have your written approval to move forward, a minimum non-refundable deposit equal to or greater than 20% of the estimate of total costs (including labor and materials) is required to begin the special order or custom design process.  While we strive to maintain costs within the quoted estimate, it is not possible to predict with 100% certainty the final costs associated with a custom design order and special orders may be subject to changes in the global precious metal market.  Any costs quoted at time of order are solely estimates predicted to the best of our ability and final costs can vary from estimated costs by as much as (but not more than) 20%. 

  • Special Order/Custom Design Cancellation:  Because we will incur costs to execute the order, once the order has been placed, the customer will be held responsible for the full costs related to the order, even if it is later cancelled.